Connection Problems

Troubleshooting when players cannot connect to your game server.

Quick Diagnostics

Is the Server Running?

First, verify your server is actually online:

1. Check the Pro Panel
2. Status should be Running (green)
3. If not, start the server
4. Wait 30-60 seconds for full startup
5. Check console to see if it's outputting logs

Get Correct Connection Info

Players need the right details:

1. Find IP and Port in dashboard
2. Copy exact text shown on the panel (e.g. 12.345.67.89:30015)
3. Share password if server is protected

Common Connection Issues

"Connection Failed"

Symptoms: Can't connect at all

Causes & Solutions:

Firewall Blocking

• Player's firewall may block game
• Add game to firewall exceptions
• Try disabling firewall temporarily

ISP blocking the IP

• ISPs (Internet Service Providers) blocking the connection
• You can try ask your ISP about the block and explain that you can't join your game server
• Ask support to move your server to a different region (see Server Moves)

"Version Mismatch"

Symptoms: Client/server version different

Causes & Solutions:

Outdated Server

1. Check for "Steam Update Required"
2. Update and wait for it to boot back up

Outdated Client

• Player needs to update game
• Verify game files on Steam

Other Issues

Server Location Issues

High ping due to distance:

• Player far from server location
• Consider server in different region (if available)

Player's ISP

Some ISPs block game ports or IPs:

• Player should contact ISP
• Try VPN as workaround

High Ping or Packet Loss

If players lag even though the server is close to them, we need an MTR Report from each affected player, along with their IP address. We cannot investigate without it.

• Not much we can do server-side

Need Help?

• Pro Support - Follow the options on the Support page on our website