Troubleshooting

Should you come across an issue, check here for troubleshooting with your FSHOST.me game servers.

Most Common Problems

Server Issues

• Connection Problems - Can't connect to server
• CS2 Demos Missing - A recorded demo is not in the Demo files list

Network Issues

• High Ping - Latency and connection quality. Test each location on the Ping Test page, then send us an MTR Report
• Timeout Errors - The game cannot reach the server or the connection drops

Quick Troubleshooting

When Contacting Support

• Pro Support - Follow the options on the Support page on our website

Include this information:

1. Problem Description

   • What's not working?
   • When did it start?
   • What changed recently?

2. Error Messages

   • Screenshots
   • No need to send logs as we can access them

3. Steps Tried

   • What have you already attempted?
   • What were the results?