FTP Access

FTP lets you upload and edit files on your Pro server, such as configs, plugins and custom maps. It is set up by us on request, per server.

Pro Server Only

FTP is only available on Pro servers, and only for some games. The pricing page for your game says whether FTP is included.

Step 1: Request FTP Access

1. Open a ticket on Pro Support
2. Pick the FTP category
3. Tick the server under Related servers
4. Say what you want to change, for example "upload custom maps" or "install a plugin"

We then set up FTP for your server and give you access to the folders you need. See Support Tickets for how tickets work.

Until FTP is set up, the Files tab says FTP access hasn't been set up for this server yet.

Support After Changes

We can enable FTP for your server, but our support is limited once you install your own plugins or mods, or make major changes to the files.

Step 2: Find Your FTP Details

1. Go to the Pro Panel
2. Click on your server name
3. Open the Files tab

The FTP access box shows everything you need to log in.

Field	What it is
Protocol	FTP with TLS/SSL. The connection is encrypted
Port	21
Host	The FTP address of your server's location, for example X.fsho.st
Username	Your FSHOST account user ID
Password	Your FTP password. Click the eye icon to show it, or the copy icon to copy it

Use the copy icons next to Host, Username and Password so you do not mistype them.

Below the details, Login count and Last accessed show how often and how recently someone logged in with this FTP account. If you see logins you did not make, open a ticket straight away.

Keep Your FTP Password Private

Anyone with your FTP details can change or delete every file on your server. Do not share them in public channels.

Step 3: Connect With an FTP Client

You need an FTP client that supports FTP over TLS. We recommend FileZilla (Windows, macOS and Linux) or WinSCP (Windows).

FileZilla

1. Open File → Site Manager and click New site
2. Set Protocol to FTP - File Transfer Protocol
3. Enter the Host and set Port to 21
4. Set Encryption to Require explicit FTP over TLS
5. Set Logon Type to Normal
6. Enter your User and Password
7. Click Connect

The first time you connect, FileZilla asks you to trust the server's certificate. Tick Always trust this certificate in future sessions and click OK.

WinSCP

1. Click New Site
2. Set File protocol to FTP and Encryption to TLS/SSL Explicit encryption
3. Enter the Host name, Port number 21, User name and Password
4. Click Login and accept the certificate

What You Can Access

You do not get the whole server. You see the folders we set up for you, each as a folder at the top level, for example a config folder or a plugins folder. If you need access to another folder, ask on your ticket.

For where files live in each game, see the File Manager page.

Restart After Changes

Most games only read config and plugin files when they start. Restart the server from the Pro Panel after uploading.

FastDL (Fast Downloads)

Custom maps, models and sounds have to be downloaded by players when they join. FastDL serves these files from a web server, which is much faster than downloading them through the game server.

FastDL is available for these games:

• Counter-Strike 1.6
• Counter-Strike: Source
• Half-Life Deathmatch
• Call of Duty 2
• Call of Duty 4: Modern Warfare

Ask for it on your FTP ticket. Once it is set up, the Files tab shows Your FastDL URL.

To use it:

1. Connect with FTP and open the fastdl folder
2. Upload a copy of the files players need, using the exact same paths as on the server. A file the server loads from maps/de_custom.bsp goes to fastdl/maps/de_custom.bsp
3. Point your game at the FastDL URL in the server config:

Game	Setting
Counter-Strike 1.6, Counter-Strike: Source, Half-Life Deathmatch	sv_downloadurl "<your FastDL URL>"
Call of Duty 2, Call of Duty 4	sv_wwwBaseURL "<your FastDL URL>" and sv_wwwDownload 1

4. Restart the server

HTTP Only

Keep the FastDL URL on http://. Most games cannot download over https://.

Team Members

FTP access belongs to the server owner. Team members do not get FTP, and the Files tab tells them so. If a teammate needs to upload files, the owner has to do it or share the files with them another way.

Troubleshooting

Login fails

• Check that you copied the Host, Username and Password from the Files tab with the copy icons
• Make sure Encryption is set to Require explicit FTP over TLS (FileZilla) or TLS/SSL Explicit encryption (WinSCP)
• If it still fails, FTP might not be set up for this server yet. Open a ticket with the FTP category

I can log in, but there are no folders

FTP has not been set up for this server yet, or the folders are not mounted. Open a ticket with the FTP category.

The connection times out when listing folders

Your client is probably using active mode. In FileZilla, open Edit → Settings → Connection → FTP and select Passive (recommended). Firewalls and some routers block active mode.

My uploaded file has no effect

• Check that the file is in the right folder, with the right name and extension
• Restart the server so the game loads the file
• For plugins, check the Console tab for errors when the server starts

Upload fails because the disk is full

FTP comes with a storage quota. Delete files you no longer need, such as old demos or unused maps, or ask on a ticket for more space.